About us.
Customer Experience Partners
is focused on helping companies improve the experience for their customers and employees, while also improving performance in their contact center &
customer-facing operations.
CX Partners is your go-to source for helping you improve the experience of your customers and employees. Our consultants bring this to you by using:
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Business and Technology Assessments
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Business Process Redesign & Customer Journey Mapping
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Performance Management & KPI Redesign
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Specialized Contact Center Services
Our consultants' experiences working across industries, companies, and types of projects have enabled them to develop key skills needed to hit the ground running, make an immediate impact on new initiatives, and begin adding value to your organization quickly.
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Paul Raver
Partner
Paul has 20+ years of experience leading complex cross-company initiatives across a variety of industries in the U.S. and internationally. His experience includes a specialized focus on electric & gas utilities (municipals, investor-owned, cooperatives) and customer experience (call center, web, mobile, voice, etc.), and a demonstrated ability to consistently build and lead teams.
Stuart Walters
Partner
WIth over 25 years of experience leading large, complex technology initiatives across a variety of industries in the U.S. and internationally, Stuart has a strong ability to balance the needs of IT and the business. His experience includes working in and with multiple vendors and third-party providers in the contact center space. He has a demonstrated ability to consistently build and lead teams.